Shipping policy

VELGIANI

Shipping Policy

Brand: Velgiani
Contact Email: Velgianibrand@gmail.com
Effective Date: [04/11/26]
Velgiani ships clothing orders to customers within the United States. Shipping availability, rates, and
estimated delivery windows are shown at checkout and may vary based on destination, carrier service,
order size, and any active promotion.
Order Processing
● Ready-to-ship orders are typically processed within 1-3 business days, excluding weekends and
U.S. holidays.
● During launches, restocks, holiday periods, or high-volume sales events, processing times may be
longer.
● Orders containing pre-order items may ship on the timeline listed on the product page. If an order
includes both in-stock and pre-order items, the order may ship together once all items are available
unless otherwise stated.
Shipping Rates
● Shipping charges are calculated and displayed at checkout before payment is completed.
● Any free shipping offer applies only when clearly stated on the website or during an active
promotion.
● Velgiani may update shipping rates, thresholds, and promotions at any time.
Tracking
● A shipping confirmation email with tracking information is sent once an order is fulfilled, when
tracking is available from the carrier.
● Please allow carrier systems time to update after the label is created.
Delivery Estimates
● Estimated transit times are provided by the carrier and are not guaranteed.
● Velgiani is not responsible for carrier delays caused by weather, holidays, service interruptions,
customs or security screening, incorrect addresses, or other events outside our control.
Incorrect Addresses and Undeliverable Packages
● Customers are responsible for entering a complete and accurate shipping address at checkout.
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● If a package is returned due to an incorrect or incomplete address, failed delivery attempts, or
refusal of delivery, the customer may be responsible for the cost of reshipment.
Lost, Stolen, or Damaged Packages
● Once an order is handed to the carrier, delivery is managed by the carrier.
● If a package is lost, marked delivered but not received, or arrives damaged, contact the carrier first
and then email Velgianibrand@gmail.com so we can review the issue with you.
● Velgiani reserves the right to determine the appropriate resolution on a case-by-case basis,
including replacement, store credit, claim support, or no-action where carrier records confirm
delivery.
Order Changes and Cancellations
● Because fulfillment may begin quickly, order changes or cancellations are not guaranteed once an
order has been placed.
● Contact Velgianibrand@gmail.com as soon as possible if you need assistance with an order.
Contact
Shipping questions can be sent to Velgianibrand@gmail.com.